Serving the local communities of St Helens, Knowsley and parts of Halton and Liverpool the St Helens and Knowsley Teaching Hospitals NHS Trust provide a full range of acute in-patient, out-patient, day case and emergency services. The aim of the Trust is to provide a high quality service to all its patients, offering exceptional standards of professional care whilst being sensitive and responsive to the needs of individual patients and staff.

The Trust opened the new Whiston Hospital in March 2010, six months ahead of schedule and within budget. This followed the opening of the new St Helens Hospital in 2008 as part of a combined £338million investment to provide world class healthcare facilities to the local community. Whiston Hospital now operates out of one centralised building with six brightly coloured floor levels, with the central corridor on each level allowing easy access to all wards and departments.

The Compass Group contributes to the successful running of the hospital by providing high quality soft facilities management services including catering, cleaning and support services. An exciting opportunity has arisen for a Director of Operations to lead our teams at St Helens PFI. We're looking for someone who can lead and motivate a team of around 500 employees to deliver the full range of facilities management services, manage financial and business performance against set targets and ensure the highest levels of health and safety are maintained.

Key Accountabilities for the Position

• Providing high quality soft facilities management to agreed service standards and cost (services include patient and visitor feeding, portering, cleaning, telecoms, reception, retail, non-patient transport)
• Delivering maximum profitable growth on the contract through understanding client needs, maximising the services delivered and championing excellent customer service
• Monitoring service delivery against quality and performance standards, ensuring legal and statutory compliance
• Full P&L responsibility for the contract, including labour reporting
• Building a cohesive, disciplined team and managing their performance to achieve and maintain service delivery to required standards
• Leading the contract successfully through market test.

To be successful in this role you'll need to demonstrate the following skills / qualities:

• Strong leadership and organisational skills
• People focussed to achieve objectives through developing individuals and teams
• Ability to build strong relationships with the client and the team
• Commercial flair with an eye for opportunities
• Uncompromising on service standards
• Excellent communication and influencing skills

You'll also be:

• Experienced in Catering, FM Services or Health Service
• Self-motivated and able to work in a highly pressurised environment
• A team player with a 'can-do' attitude
• Driven and determined to succeed and achieve through others
• Fair and approachable, and operate an open door policy.
  

All applicants invited to interview will be asked to produce documents that prove their right to work in the UK.

When applying for this job please search by job reference 2721302 on http://www.peoplebank.com/pbank/owa/compass.AdvertSearch